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IT Project Management

System Control

  • Data backup & recovery

  • Hardware repair & update

  • Security verification

  • Firewall, VPN & anti-spyware

  • File & software access

Licenses & Vendor Management

  • License expirations & renewals

  • Software usage vs license requirements

  • Vendor sourcing & management

  • Manage warranties

Device Configuration & Installation

  • Equipment setup

  • Remote installations

  • LAN & WAN configuration

  • Urgent system configuration

  • Comms. channel management

IT Inventory & Procurement

  • Quoting & sourcing equipment/software

  • Spares management

  • Product purchase, maintenance & disposal

  • Receive & ship products

  • Update IT inventory

Documentation

  • Technical & user guides

  • Vendor & manufacturer documentation

  • Equipment labeling

  • Resolution process documentation

  • Backlog