

24/7 Helpdesk Services
Your IT ecosystem is only as good as the quality of service it provides to your users. Ensure a reliable provider of service and promptly tackle any issues that may arise with a dedicated helpdesk solution that is tailored to your business needs and budget
Approach
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Multi-disciplined & expert team
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Faster resolution times for all issues
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Optimization of your internal IT resources
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Access to monitoring & reporting capabilities
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24/7/365 worldwide and multilingual support
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Replace the need of an internal support team
Helpdesk Center
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Flexible coverage up to 24/7
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Dedicated or shared support
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USA-based agile IT services
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Immediate implementation
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Optional & adjustable services
Incident Management
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Troubleshooting
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System bug identification & purge
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IT breakdown & incident fix
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Infrastructure failure fix
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Virus & malware quarantine & deletion
User Assistance
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User & password account management
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Internet access control and oversight
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User training & testing
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Email accounts management
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Software & hardware support
Server & Network Management
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Network performance optimization
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Hosting & backup monitoring services
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Physical & virtual servers
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Event log monitoring
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Troubleshooting network issues
User Onboarding
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Remote training & setup
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Setup, configure & verify computers
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Consolidate licenses & accounts
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Setup helpdesk tools
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Machine cleanup
KPI Management Support
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Support KPI monitoring
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Gather user feedback after each request
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Report satisfaction metrics
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Customer satisfaction score (CSAT)
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Others based on requests
Vendor Service Transition
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Review current IT process
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Propose IT transition plan
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Get admin credentials
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Gather documentation
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Coordinate service transition
Reporting & Satisfaction Management
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Monthly report based on SLA
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Ticket volume per category
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Resolution & escalation percentages
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Detailed support-log & backlog reporting