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Server Management

Servers are the core components of any IT ecosystem, and as such, they must be reliable, safe, fast, and available 24x7. To ensure long-term business viability, servers must constantly be aligned to support goals and growth.

Approach

  • Provide a flexible IT environment focused on scalability 

  • Constantly monitor servers and increase security protocols

  • Offer timely upgrades and backups 

  • Manage user accounts and software credentials

Operating Systems & Frameworks

  • Windows servers

  • Ubuntu, Fedora, CentOS, Red Hat

  • Debian, AIX, HP-UX, Solaris, Tru64

  • Apple, iOS, iPadOS, macOS

  • cPanel / WHM

  • Web service solution stacks (LAMP)

  • MySQL databases

General Services

  • Server troubleshooting

  • Server network connectivity optimization

  • Hardware repair and replacement 

  • Operating system management

  • Server installation

  • Server migration

DNS Support

  • Web portal available for client customization

  • DNS change management

  • Advanced DNS configurations

  • DNS troubleshooting

File Sharing

  • Assist with set up of new users

  • Setup & mapping of windows shared drive

  • File sharing between operating systems

  • Third-party support (WeTransfer, Dropbox, Gdrive, One Drive)

  • Assist with setup & configuration of FTP, FTPS, and SFTP

  • Setup & mapping of NFS, Samba/SMB, SSHFS folders

Server Monitoring

  • Internet control message protocol (ICMP) monitoring

  • Simple network management protocol (SNMP)

  • SNMP for CPU/RAM usage, Disk I/O, NIC throughput

  • Hardware RAID status (if applicable)

  • Website, E-Mail, MySQL port status

Web Server Support

  • New website setup

  • Domain redirects &  rewrites setup

  • Install & configure common web extensions (i.e. PHP)

  • Apply general security tweaks & performance optimizations

  • Custom logging-in & permissions setup

  • SSL management & web authentication configurations

  • Email server issue management

  • SQL server connectivity management

  • Customer logs & file troubleshooting 

  • Support for windows IIS, Apache, Nginx

Database Service Support

  • Install & configure database software

  • New database setup

  • Local database backups

  • Import of remote databases

  • Basic security changes

  • MSSQL, MySQL, Percona, MariaDB, others

Control Panel Support

  • cPanel WHM

  • Commercial web hosting software management

  • Web admin

Email Server Support

  • Install & configure email servers

  • New domain setup

  • Enable anti-spam & anti-malware setup

  • Configure e-mail virus & spam scanners rate-limits

  • Realtime blackhole-list checks

  • DNS records setup 

  • Mail delivery troubleshooting

Load Balancing

  • Distribute incoming application traffic across multiple servers

  • Round robin, static round-robin

  • Least connections & IP source

  • Sticky sessions &  health checks

  • SSL termination, multi-port, connection throttling

  • Geolocation in DNS traffic management

Server Patching & Updates

  • Daily update and install of critical patches

  • Automated patching service available

  • Scheduling of server reboots after patching, if needed

  • Pre-patch report on the current status of pending updates

  • Post-patch report on the application of the latest updates

VPN Support

  • Client-based VPN setup

  • Site-to-site tunneling

  • Access list setup to ensure VPN is restricted to specific servers & accounts

  • VPN configuration management