Server Management
Servers are the core components of any IT ecosystem, and as such, they must be reliable, safe, fast, and available 24x7. To ensure long-term business viability, servers must constantly be aligned to support goals and growth.
Approach
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Provide a flexible IT environment focused on scalability
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Constantly monitor servers and increase security protocols
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Offer timely upgrades and backups
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Manage user accounts and software credentials
Operating Systems & Frameworks
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Windows servers
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Ubuntu, Fedora, CentOS, Red Hat
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Debian, AIX, HP-UX, Solaris, Tru64
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Apple, iOS, iPadOS, macOS
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cPanel / WHM
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Web service solution stacks (LAMP)
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MySQL databases
General Services
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Server troubleshooting
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Server network connectivity optimization
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Hardware repair and replacement
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Operating system management
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Server installation
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Server migration
DNS Support
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Web portal available for client customization
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DNS change management
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Advanced DNS configurations
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DNS troubleshooting
File Sharing
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Assist with set up of new users
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Setup & mapping of windows shared drive
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File sharing between operating systems
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Third-party support (WeTransfer, Dropbox, Gdrive, One Drive)
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Assist with setup & configuration of FTP, FTPS, and SFTP
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Setup & mapping of NFS, Samba/SMB, SSHFS folders
Server Monitoring
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Internet control message protocol (ICMP) monitoring
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Simple network management protocol (SNMP)
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SNMP for CPU/RAM usage, Disk I/O, NIC throughput
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Hardware RAID status (if applicable)
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Website, E-Mail, MySQL port status
Web Server Support
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New website setup
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Domain redirects & rewrites setup
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Install & configure common web extensions (i.e. PHP)
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Apply general security tweaks & performance optimizations
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Custom logging-in & permissions setup
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SSL management & web authentication configurations
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Email server issue management
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SQL server connectivity management
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Customer logs & file troubleshooting
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Support for windows IIS, Apache, Nginx
Database Service Support
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Install & configure database software
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New database setup
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Local database backups
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Import of remote databases
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Basic security changes
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MSSQL, MySQL, Percona, MariaDB, others
Control Panel Support
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cPanel WHM
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Commercial web hosting software management
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Web admin
Email Server Support
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Install & configure email servers
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New domain setup
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Enable anti-spam & anti-malware setup
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Configure e-mail virus & spam scanners rate-limits
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Realtime blackhole-list checks
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DNS records setup
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Mail delivery troubleshooting
Load Balancing
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Distribute incoming application traffic across multiple servers
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Round robin, static round-robin
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Least connections & IP source
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Sticky sessions & health checks
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SSL termination, multi-port, connection throttling
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Geolocation in DNS traffic management
Server Patching & Updates
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Daily update and install of critical patches
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Automated patching service available
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Scheduling of server reboots after patching, if needed
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Pre-patch report on the current status of pending updates
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Post-patch report on the application of the latest updates