SERVER MANAGEMENT

Servers are the core components of any IT ecosystem, and as such, they must be reliable, safe, fast, and available 24x7. To ensure long-term business viability, servers must constantly be aligned to support goals and growth.

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APPROACH
  • Provide a flexible IT environment focused on scalability 

  • Constantly monitor servers and increase security protocols

  • Offer timely upgrades and backups 

  • Manage user accounts and software credentials

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OPERATING SYSTEMS & FRAMEWORKS
  • Windows Servers

  • Ubuntu, Fedora, CentOS, Red Hat

  • Debian, AIX, HP-UX, Solaris, Tru64

  • Apple, iOS, iPadOS, macOS

  • cPanel / WHM

  • Web service solution stacks (LAMP)

  • MySQL Databases

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GENERAL SERVICES
  • Server Troubleshooting

  • Server network connectivity optimization

  • Hardware repair and replacement 

  • Operating system management

  • Server installation

  • Server migration

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DNS SUPPORT
  • Web portal available for client customization

  • DNS change management

  • Advanced DNS configurations

  • DNS troubleshooting

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FILE SHARING
  • Assist with set up of new users

  • Setup and mapping of Windows shared drive

  • File sharing between operating systems

  • Third-party support (WeTransfer, Dropbox, Gdrive, One Drive)

  • Assist with setup and configuration of FTP, FTPS, and SFTP

  • Setup and mapping of NFS, Samba/SMB, SSHFS folders

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SERVER MONITORING
  • Internet Control Message Protocol (ICMP) monitoring

  • Simple Network Management Protocol (SNMP)

  • SNMP for CPU/RAM usage, Disk I/O, NIC throughput

  • Hardware RAID status (if applicable)

  • Website, E-Mail, MySQL port status

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WEB SERVER SUPPORT
  • New website setup

  • Domain redirects and rewrites setup

  • Install and configure common web extensions, such as PHP

  • Apply general security tweaks and performance optimizations

  • Custom logging-in and permissions setup

  • SSL management

  • Web authentication configurations

  • Email server issue management

  • SQL server connectivity management

  • Customer logs and file troubleshooting 

  • Includes support for Windows IIS, Apache, Nginx

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DATABASE SERVICE SUPPORT
  • Install and configure database software

  • New database setup

  • Local database backups

  • Import of remote databases

  • Basic security changes

  • MSSQL, MySQL, Percona, MariaDB, others

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CONTROL PANEL SUPPORT
  • cPanel WHM

  • Commercial web hosting software management

  • Web Admin

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EMAIL SERVER SUPPORT
  • Install and configure Email Servers

  • New domain setup

  • Enable anti-spam and anti-malware setup

  • Configure e-mail virus and spam scanners, rate-limits

  • Realtime blackhole-list checks

  • DNS records setup 

  • Mail delivery troubleshooting

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LOAD BALANCING
  • Distribute incoming application traffic across multiple servers

  • Round Robin, Static Round Robin

  • Least Connections, IP Source

  • Sticky sessions, health checks

  • SSL termination, multi-port, connection throttling

  • Geolocation in DNS Traffic Management

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SERVER PATCHING & UPDATES
  • Daily update and install of critical patches

  • Automated patching service available

  • Scheduling of server reboots after patching, if needed

  • Pre-patch report on the current status of pending updates

  • Post-patch report on the application of the latest updates

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VPN SUPPORT
  • Client-based VPN (user authentication) setup

  • Site-to-Site tunneling

  • Access list setup to ensure VPN is restricted to specific servers and accounts

  • VPN configuration management