CUSTOMIZED IT SERVICES

ASSESSMENT
  • Review current inventory

  • Review all existing documentation

  • Analyse tickets history

  • Analyse current KPI

  • Assess system architecture and equipment for efficiency

  • Create report of initial assessment

SUPPORT & ASSISTANCE
  • Perform basic IT support functions

  • Install PC’s, laptops, PDA’s, printers, peripherals, and office software

  • Diagnose and correct desktop/business application

  • Manage IT inventory

  • Maintain, update, and create documentation 

  • Configure PC’s and laptops for standard applications

  • Manage equipment purchase and delivery

INCIDENT MANAGEMENT
  • Receive incident reports from users via telephone or email 

  • Manage ticket management system

  • Perform incident classification, prioritization 

  • Perform correlation with other reported incidents 

  • Resolve or escalate accordingly 

  • Record all required information on the incident management system

  • Ensure that the SLA is maintained

PROACTIVE MAINTENANCE
  • Monitor proactively all network equipment

  • Measure performance indicators to report on network threshold limitations

  • Update of network documentation 

  • Implementation of network optimization processes  

  • Management and removal of log files and temp files

  • Ensure data backup and recovery

SYSTEM SECURITY
  • Manage firewall, including scheduled and ad hoc firmware updates  

  • Install and manage antivirus and antispyware software  

  • Manage spam filtering, user authentication, and file security software/hardware  

  • Manage VPN systems

  • Review and update IT security policies on a scheduled and ad hoc basis  

  • Maintenance of all network passcodes